News & Articles

Last updated – July 2025

Damaged ultrasound probes can lead to misdiagnosis as well as danger for techs and patients. Some issues can even cause more costly damage if not addressed promptly.

Buying a new machine is expensive. But fortunately, most damage can be repaired by a probe repair expert.

Let’s explore 8 common probe issues, what causes them, how to prevent them and when you need probe repair.

1. What do black lines on the ultrasound screen mean?

Black lines or “dropouts” occur when piezoelectric crystals stop transmitting signals. Faint lines mean weakening elements; thick lines indicate dead ones. Both compromise image quality, increasing the risk of diagnostic errors and patient harm.

2. Can cuts or tears in the cable sheath put patients at risk?

Even small sheath damage can expose wiring, creating electrocution hazards for staff and patients. These issues often result from cords being crushed by wheels. Immediate probe repair is critical to restore safety and compliance.

3. Does a broken locking mechanism affect probe performance?

A damaged connector won’t fit securely and can detach during use, disrupting scans and patient care. Common in portable systems, this issue is preventable but requires repair to restore stability and functionality.

4. Why do shadows or light patches appear on an ultrasound image?

Uneven light or dark patches often signal lens detachment, cable damage, acoustic array failure, or electronic failure. Left unaddressed, these defects worsen over time and can compromise image accuracy.

5. Does a cracked probe membrane matter?

The membrane is soft but not indestructible. Over time, frequent use can cause cracks or holes. Even minor damage can reduce image quality. This is an easy fix, but don’t delay getting it repaired.

6. What does probe oil leakage indicate?

If you see a wave effect when rotating the probe at full power, the internal oil is shifting. This indicates shell damage and requires immediate repair to prevent further issues.

7. Does a cracked strain relief require immediate attention?

A visible crack where the probe meets the cable exposes internal components. Left unaddressed, this can lead to severe damage and costly repairs. Immediate service is essential.

8. Is a damaged lens a serious risk?

Cracks in the lens degrade image quality and trap bacteria, increasing infection risk. They can also create electrocution hazards. Prompt replacement prevents cross-contamination and protects patient safety.

Diagnosis & Recommendations

When you call for probe repair, your equipment will need to get a diagnosis — not unlike your patients. As we’ve discussed, some issues may have multiple causes. And some are easier to spot with the naked eye than others.

If you’re experiencing any of the above symptoms, an expert diagnosis is in order. Once your machine is diagnosed, an expert probe repair company like us will make recommendations and estimates for the repairs.

Repair or Replace?

What’s the Verdict?

In most cases, an ultrasound probe can be repaired. Many repairs are inexpensive and can prevent more costly damage.

If your probe is showing the above symptoms, get it checked out sooner rather than later.

Probe Loaners Keep Your Office Running

Many small practices can’t be without their machine. They rely on it on a daily basis to meet patient needs.

Because of this, they may delay getting their ultrasound machine checked out. But there’s no reason to delay probe repair.

Low-cost loaners are often available during repair so your practice can continue to schedule appointments that require the device.

Probe Repair Made Easy

Is your ultrasound experiencing any of the above symptoms? Whether it’s shadows, lines or cracks, it’s time to get it checked out.

If you’re having issues with your ultrasound probe, the first step is to get it diagnosed. We can evaluate the symptoms — both obvious and not so obvious. Then you’ll get a free quote.